Virtual Event Platform InformationInternet ConnectionA hardwired internet connection is always preferred for maximum bandwidth and headphones are always preferred to improve sound quality. Click here to check your streaming setup and quality. Recommended Internet BrowsersWe recommend using the following Internet browsers to have the best user experience with Hopin, our virtual event platform:
Preview of HopinCurious what the virtual 2021 Runaway and Homeless Youth (RHY) National Grantee Training will look like and how to use it!? Check out this Hopin video, which provides a step-by-step guide on how to navigate the platform. Access the User VideoUsing ChatHopin’s Chat feature can be used to make comments and ask questions, network with other event participants, and access technical support. Chat can be found on the right side of Hopin, and is collapsible while in sessions. There are a variety of chat types available to participants, depending on where they are in the event platform. Participants can toggle between the various chat options (ex: “Event”, “Session” and “Direct Message”).
Communication & SupportRHYTTAC will be sending daily emails throughout the National Grantee Training to ensure participants know what to expect each day and how to participate. Closed and open captioning will be available throughout the National Training. All Main Stage Events will include Open Captioning on screen. For Expos and Sessions, we are encouraging attendees to utilize the live captioning tool on Google Chrome, which will act as a closed captioning service for each individual on their own device. This service is free to use. Please follow the instructions in the link here to enable this. If you need assistance using Closed Captioning, please ask your question in the Event Chat at any point during the National Training. Troubleshooting for AttendeesCheck out the troubleshooting suggestions for using Hopin as an attendee for solutions to common connection issues like:
Troubleshooting for Attendees
Additional Hopin SupportIf you have any questions about or issues using Hopin, connect with technical support by chatting us via the Event Chat. Questions about the 2021 RHY National Grantee TrainingIf you have any questions about the 2021 RHY National Grantee Training, please contact RHYTTAC at [email protected]. |