Virtual Event Platform Information

Internet Connection

A hardwired internet connection is always preferred for maximum bandwidth and headphones are always preferred to improve sound quality. Click here to check your streaming setup and quality.

Recommended Internet Browsers

We recommend using the following Internet browsers to have the best user experience with Hopin, our virtual event platform:

Desktop Internet Browsers              Phone/Tablet Internet Browsers


Preview of Hopin

Curious what the virtual 2021 Runaway and Homeless Youth (RHY) National Grantee Training will look like and how to use it!? Check out this Hopin video, which provides a step-by-step guide on how to navigate the platform.

Access the User Video

Using Chat

Hopin’s Chat feature can be used to make comments and ask questions, network with other event participants, and access technical support. Chat can be found on the right side of Hopin, and is collapsible while in sessions. There are a variety of chat types available to participants, depending on where they are in the event platform. Participants can toggle between the various chat options (ex: “Event”, “Session” and “Direct Message”).

  • Event Chat: This chat is visible in all sections of the event platform and is seen by all participants. Use this chat to make overall comments or questions about the training or platform, and to access technical support. This chat is monitored throughout the event.
  • Session Chat: These chats are available when participants are in a Session. Each Session will have its own unique chat. These chats are only seen by participants while they are in these sections of the event platform. Use these chats to make comments or ask questions in the Session.
  • Direct Message Chat: This private message chat is available in all sections of the platform and is only visible to you. Use this chat to network with other participants one-on-one. Connect with others by clicking on their name in any of the chats, or search by name in the ‘People’ section (on the right side of the screen). Moderators may contact you this way to provide individualized tech support if needed or communicate a message related to the training that pertains to you. You will know you have a new chat to view when there is a red dot on the Direct Message tab of the chat box. 

Communication & Support

RHYTTAC will be sending daily emails throughout the National Grantee Training to ensure participants know what to expect each day and how to participate. 

Closed and open captioning will be available throughout the National Training. All Main Stage Events will include Open Captioning on screen. For Expos and Sessions, we are encouraging attendees to utilize the live captioning tool on Google Chrome, which will act as a closed captioning service for each individual on their own device. This service is free to use. Please follow the instructions in the link here to enable this. If you need assistance using Closed Captioning, please ask your question in the Event Chat at any point during the National Training. 

Troubleshooting for Attendees

Check out the troubleshooting suggestions for using Hopin as an attendee for solutions to common connection issues like:

  • Trouble joining a session
  • Audio/visual troubles
  • Getting a 500 or 404 error message
  • Joining via mobile device
Troubleshooting for Attendees


Additional Hopin Support

If you have any questions about or issues using Hopin, connect with technical support by chatting us via the Event Chat.

Questions about the 2021 RHY National Grantee Training

If you have any questions about the 2021 RHY National Grantee Training, please contact RHYTTAC at [email protected].